Refund policy

🔄 Return & Refund Policy

At Petivo, we care deeply about you and your pet 🐾. Our goal is to ensure you are happy with every purchase. If something isn’t right, we’re here to help.

📦 Returns

We accept return requests only under the following conditions:

You received a damaged product
You received a wrong item
The product has a major manufacturing defect

To be eligible for a return:

The request must be raised within 48 hours of delivery
The product must be unused and in original packaging
Clear photo or video proof is required

❌ Non-Returnable Items

We do not accept returns for:

Products damaged due to misuse or normal wear and tear
Change of mind after delivery
Products that are used or washed
Items sold under clearance or discount offers

💰 Refunds

Once your return is approved:

Refunds will be processed within 5–7 business days
Refunds will be credited to your original payment method (or UPI/bank account if needed)
In some cases, we may offer replacement instead of refund

🔄 Replacement Policy

If eligible, we may send a replacement product instead of refund for faster resolution.

🚚 Shipping Issues

If your order is marked as “delivered” but not received, please contact us within 24 hours
We are not responsible for delays caused by courier partners, but we will fully support you in tracking your order