Shipping policy
🚚 Shipping Policy
At Petivo, we aim to deliver happiness to your doorstep 🐾 as quickly and safely as possible. Every order is carefully processed to ensure your pet gets the best products without delay.
📦 Order Processing Time
- All orders are processed within 1–3 business days
- Orders are not processed or shipped on Sundays or public holidays
- You will receive a confirmation email once your order is shipped
🚚 Shipping Time
Delivery time depends on your location:
- Metro Cities: 4–7 business days
- Tier 2 & Tier 3 Cities: 5–10 business days
- Remote Areas: 7–12 business days
Please note: delivery times may vary due to courier delays or high-demand periods.
📍 Shipping Charges
- We may offer free shipping on selected products or orders above a certain value
- Any applicable shipping fee will be clearly shown at checkout
📲 Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS so you can follow your package in real time.
⚠️ Delays
While we work with trusted delivery partners, delays may occasionally happen due to:
- Weather conditions
- Courier service issues
- High order volume during sales
We appreciate your patience in such cases and will always support you until your order is delivered.
📦 Missing or Lost Orders
If your order:
- Shows as delivered but you haven’t received it
- Is delayed beyond the expected time
Please contact us within 24–48 hours at 📩 Petivo.in@gmail.com
We will investigate and resolve the issue quickly.
🐶 Our Promise
Because pets are family, we ensure every order is handled with care, transparency, and responsibility. Your trust means everything to us.
Petivo – Because pets are family 🐾